How long will it take to receive my order?

Typically, it takes 6–10 business days to receive your order. We're doing our best to deliver it promptly for you.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: +1 425-213-2092

FAQs

Q: What is your return policy?

Please check our return/refund/exchange policy here.

Welcome to the Inkify Lab Co. FAQs page. Here, we provide clear answers to common questions about our handmade wooden essentials, shipping, returns, payments, and more.

General Information

Q1: What is Inkify Lab Co.?
A1: Inkify Lab Co., founded on February 18, 2019, specializes in creating high-quality handmade wooden essentials. Our products are designed to combine functionality with craftsmanship, perfect for gifts, home decor, and everyday use.

Q2: Where is Inkify Lab Co. located?
A2: Our headquarters are located at 718 Cattail Ct, Piney Flats, TN 37686, USA. You can also reach us via email at support@inkifylabco.com or call +1 425-213-2092.

Orders & Shipping

Q3: What is the order cut-off time?
A3: The order cut-off time is 5:00 PM (GMT-05:00) Eastern Standard Time (New York) for processing on the same day. Orders placed after this time will be processed the next business day.

Q4: What are your handling and transit times?
A4:

Handling time: 2–4 business days (Monday–Friday)
Transit time: 4–6 business days (Monday–Friday)
Total estimated delivery time: 6–10 business days, depending on customer location.

Q5: Do you offer free shipping?
A5: Yes, all orders from Inkify Lab Co. include free shipping to all destinations.

Returns & Exchanges

Q6: What is your return policy?
A6: We accept returns for both defective and non-defective products within 30 days of delivery. Please note that all customized or personalized products are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

Q7: Can I exchange a product?
A7: Yes, we accept exchanges for eligible products. All exchanged items must be in new condition and unused.

Q8: Are there any restocking fees?
A8: No, there are no restocking fees for returned or exchanged items.

Q9: Who covers the return shipping costs?
A9: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

Q10: How long does it take to process a refund?
A10: Refunds are typically processed within 5 business days after we receive your returned item.

Q11: How should I return an item?
A11: All returns must be sent by mail. Ensure that the item is securely packaged to prevent damage during transit.

Payments

Q12: What payment methods do you accept?
A12: Inkify Lab Co. supports multiple payment methods, including:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal

All payment options are available on our secure checkout page.

Product Information

Q13: Are your products handmade?
A13: Yes, all our wooden essentials are carefully handcrafted by skilled artisans, ensuring high quality and unique design for each piece.

Q14: Can I customize a product?
A14: Yes, we offer customized and personalized options. Please note that personalized items are non-returnable and non-refundable unless they arrive defective, damaged, or not as described.

Contact Us

Q15: How can I contact Inkify Lab Co.?
A15: You can reach our customer support team via email at support@inkifylabco.com or call +1 425-213-2092. Our office address is 718 Cattail Ct, Piney Flats, TN 37686, USA.

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