Return & Refund Policy

At Inkify Lab Co., we are committed to your satisfaction with our handmade wooden essentials. This Return & Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth and transparent process for all customers.

Returns

  • We accept returns for both defective and non-defective products within 30 days of delivery.
  • Eligibility: Products must be in new condition and returned by mail in their original packaging.
  • Customized or Personalized Products: These items are non-returnable and non-refundable, unless they arrive damaged, defective, or not as described.

Exchanges

  • Exchanges are accepted for eligible products that are in new condition.
  • To request an exchange, contact our support team at support@inkifylabco.com or call +1 425-213-2092.
  • Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

Refunds

  • Refunds are processed to the original payment method within 5 business days of receiving the returned item.
  • Refund amounts will include the product price only; original shipping costs are non-refundable unless the product was defective or damaged.

Return Shipping

  • Customers are responsible for return shipping costs, except in cases where the item was defective, damaged, or not as described.
  • Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

How to Initiate a Return

  1. Contact our customer support team via email at support@inkifylabco.com or call +1 425-213-2092.
  2. Provide your order number and reason for the return or exchange.
  3. Follow the instructions provided by our team to send the product back.

Damaged or Defective Items

  • If your product arrives damaged or defective, please notify us immediately.
  • Inkify Lab Co. will arrange a replacement, exchange, or full refund, including return shipping costs.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team:

Inkify Lab Co. ensures a hassle-free returns and refunds process, so you can shop with confidence and enjoy high-quality handmade wooden essentials.